Wie können wir Ihnen helfen?

If you’re unsure if your order qualifies, please go ahead and check that your order meets the following criteria- 

• Your order was placed between 00:01 (GMT) 21st November 2025 and 23:59 (GMT) 4th December 2025, with a total above the qualifying amount (see Terms & Conditions).  
• Pre-order items are excluded from the qualifying total. If your order includes any pre-order products, their value will not count towards the promotion total. 
• The qualifying order total must reflect the payable amount for goods only; delivery charge, discount codes, gift card values, and similar deductions do not apply. 
• You have not exceeded the maximum number of vouchers allowed during this promotion (see Terms & Conditions). If you've placed multiple orders throughout the promotion, all spend during the period will accumulate towards the vouchers limit. 

All Vouchers are valid from the activation date, for two years. 

The full terms and conditions for the Black Friday promotion can be found on our website. 

Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience.