Wie können wir Ihnen helfen?

If the item you received differs from what you ordered or expected: 

For online orders – Please contact our customer service within 28 days of the delivery date with full details of the incorrect item you received, and we will investigate. 

When contacting us, please also include a clear photo showing the labels and product code so we can assist you more effectively. 

Please note that some items may be delivered in a slightly different color or style than pictured online. This will be mentioned in the product description for these items, so we recommend checking before contacting us to avoid disappointment. 

For orders purchased in stores – Please visit the store with the product and proof of purchase so they can try to assist you.