Wie können wir Ihnen helfen?

We are aware that some customers are experiencing issues with their orders that are not yet reflected in our returns portal. After entering your details, the error message may look similar to this:

The problem is related to the email address and phone numbers. Please be assured that our technical teams are working to resolve this issue. We apologize for the inconvenience.

If you see the above error message in the meantime, please try entering your order number and postcode to view your order.

Where can I find my order number? You can find it in the emails we send you, or in your order history if you are logged in to the website.

This is a known issue. Please be assured that our technical teams are working to resolve it as quickly as possible. We apologize for the inconvenience and recommend trying again after waiting a day.

However, if you don't have much time to arrange your return, you can make your own return arrangements with your preferred postal service. Here's how.

1. Please pack your parcel securely and make sure that the item is suitable for shipping and that the original packaging and labels are intact.
2. Please include a letter in the package so the returns team can identify you and your order. The letter must include your order number, your postal code, and the reason for the return.
3. Choose your preferred parcel service and make arrangements to ensure the parcel is sent to the following address.

Frasers Group

Customer Returns

Unit D,

Brook Park East,

Shirebrook

NG20 8RY

To be on the safe side, we recommend that you track the return shipment by post and keep the return receipt in case you need it later.

IMPORTANT: Returns are inspected upon receipt. If you are unsure, please read our return policy online.