We try to process all returns as quickly as possible so you can receive your refund. However, please allow us 7 days to process your return.
Once this is complete, you should receive a confirmation email. After that, it can take up to another 7 days for the money to return to your payment method, as this depends on the banks' processes.
At certain times of the year, processing times may be longer, such as around Christmas and on public holidays.